As part of our annual review we conducted a survey of our support workers (Staff Survey) and also our clients/parents (Friends, Relatives and Advocates).
Based on the five key lines of enquiry (Kloes) they were asked to rate MSP Case Management on how our safe, effective, caring, responsive and well-led they find our service.
We had a response from 40% of staff and 30% of parents. Due to Covid the survey was postal. Going forward we will endeavour to have face to face meetings with parents.
The overall results from both categories placed our company in a range between good and outstanding.
No areas of concern were highlighted.
We will continue to monitor and improve our service through staff supervisions and appraisals, internal audits, client reviews and team meetings.
For more details and enquiries, please Contact MSP Case Management.